Contact Us
Have a question about one of our reviews, spotted something that needs updating, or want to share feedback about a casino you've tried? This page covers the best ways to reach the team at Online Casinos USA and what to expect when you do.
Send Us a Message
The quickest way to get in touch is by email. Write to us at [email protected] and we'll aim to respond within 48 hours on business days. Please include as much detail as possible — whether that's the casino name, the bonus in question, or the page on our site you're referring to — so we can give you a useful answer without unnecessary back-and-forth.
What We Can Help With
- Review accuracy: If you believe a casino's details have changed — a bonus has expired, terms have shifted, or a licence has lapsed — let us know and we'll investigate.
- Reader feedback: We welcome first-hand accounts of your experience with the casinos we cover. We can't publish individual reviews, but your input feeds directly into how we assess and update our ratings.
- Editorial questions: Queries about how we rank casinos, what our editorial ratings mean, or why a specific operator appears where it does on our lists.
- Responsible gambling concerns: If you or someone you know needs support, please also visit our responsible gambling guidance for resources and self-exclusion tools available in the US.
- Partnership and commercial enquiries: We do consider commercial relationships, but these never influence our editorial rankings. See our About Us page for more on how we operate.
What We Are Not Able to Do
We are an independent comparison and review site. We do not operate any of the casinos listed on this site, process deposits or withdrawals, or have access to player accounts. If you have a dispute with a casino — for example, a delayed withdrawal, a frozen account, or a bonus that was not honoured — you will need to contact that casino's customer support team directly. Most licensed operators offer live chat, email and telephone support around the clock.
For unresolved disputes with a licensed US online casino, your state's gaming control board is the appropriate regulatory body to contact. Details vary by state; your casino's terms and conditions will usually name the relevant authority.
Response Times
| Enquiry type | Typical response time |
|---|---|
| General questions and feedback | Within 48 hours |
| Review accuracy corrections | Within 48–72 hours |
| Commercial and partnership enquiries | Within 5 business days |
We read every message, though we may not be able to reply individually to all feedback submissions.
A Note on Our Independence
Online Casinos USA earns commission when readers follow links to casino operators and sign up. That commercial arrangement does not determine where a casino ranks or what our editorial ratings say. Our About Us page explains the methodology in full, including how we verify licensing, review bonus terms, and assess payment reliability. Commission does not buy position — a casino with no commercial relationship can outrank one that has one, purely on merit.
Responsible Gambling Resources
If your reason for contacting us relates to gambling habits that feel out of control — yours or someone else's — please reach out to a dedicated support service rather than waiting for our reply. Help is available now:
- National Problem Gambling Helpline: 1-800-522-4700 (call or text, 24/7)
- Gamblers Anonymous: ga.org
- National Council on Problem Gambling: ncpgambling.org
You can also read our responsible gambling page for guidance on deposit limits, self-exclusion programmes, and how to set boundaries before you play. Players must be 21 or older to gamble legally at online casinos in most US states, and must be physically located within a state where online casino gambling is lawful.
Terms, Corrections and Legal Matters
For anything relating to our Terms and Conditions — including data requests, copyright queries or legal notices — please mark your email clearly with the subject line "Legal" so it reaches the right person promptly.